Refund policy
Returns
We accept returns within 30 days of delivery. Items must be unused, unwashed, and in their original packaging. Due to hygiene reasons, opened or used pillows are not eligible for return.
Refunds
Once the returned item is received and inspected, approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with your order number and photos. We will arrange a replacement or refund where applicable.
Return Shipping
Customers are responsible for return shipping for change-of-mind returns. If the product is defective, damaged, or incorrect, Cozy Vera will cover the applicable return shipping cost.